Refund Requirements
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept products that are intimate, such as underwear.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
We only refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@shopprideandego.com and send your item to: Pride & Ego Brand, Returns Dept., 3431 Rayford Rd, Suite 200-401, Spring, TX 77386.
Refund Processing
Return all items in the original form and packaging, if possible, to the address below.
Pride & Ego Brand, Returns Dept., 3431 Rayford Rd, Suite 200-401, Spring, TX 77386.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days if not before.
Refund Follow-Up
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@officialprideandego.com.
Contact us at info@officialprideandego.com for questions related to refunds and returns.
