Frequently Asked Questions (FAQ)

Welcome to the Pride & Ego Brand FAQ page. Below you’ll find answers to common questions about shopping with us. If you can’t find what you’re looking for, please contact us at [email protected].

Orders & Payments

Q: What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Q: Is my payment information secure?
Yes. All payments are processed through trusted third-party payment providers. We do not store your full credit card details.

Q: Can I change or cancel my order after it’s placed?
Orders begin processing quickly, so we cannot guarantee changes or cancellations once submitted. Please contact us as soon as possible at [email protected]. 

Shipping & Delivery

Q: How long does shipping take?

• Standard Domestic Shipping: 3 – 5 business days

• Expedited Domestic Shipping: 2 – 3 business days

• International Shipping: 7 – 21 business days depending on destination

Q: Do you ship internationally?
Yes, we ship to select countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees.

Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Returns & Refunds

Q: What is your return policy?
We accept returns for unopened, unused, and undamaged items in their original packaging within 30 days of delivery.

Q: Do you offer refunds or store credit?
Yes. Eligible returns can be refunded to your original payment method or issued as online store credit.

Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Products & Sizing

Q: How do I know which size to order?
We recommend reviewing our Size Charts for measurements and fit details before purchasing.

Q: Will the color of items match the photos online?
We do our best to display colors accurately, but slight variations may occur due to screen settings or lighting.

Q: Do you restock sold-out items?
Some items are restocked, while others are limited edition. Subscribe to our marketing emails to stay informed.

Account & Support

Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your information, track orders, and view order history.

Q: How can I contact customer support?
You can reach us by email at [email protected]. We aim to respond within 24–48 hours.

General

Q: Where is Pride & Ego Brand located?
We are based in Houston, TX. All orders are shipped from our fulfillment center.

Q: Do you offer gift cards?
Yes! We offer digital gift cards available in multiple denominations.

Stay confident, stay bold — thank you for shopping with Pride & Ego Brand.