Returns and Refunds
Returns & Refunds Policy
Effective Date: 01/01/2025
At Pride & Ego Brand, we want you to shop with confidence. If you are not completely satisfied with your purchase, our Returns & Refunds Policy outlines your options.
1. Eligibility for Returns
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Items may be returned within 30 days from the date of delivery.
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To be eligible for a return, items must be:
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Unopened, unused, and in their original packaging.
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In the same condition as received, with no signs of wear, damage, or alteration.
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Proof of purchase (receipt, order confirmation, or packing slip) is required for all returns.
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Sale items, gift cards, and final clearance items are non-returnable.
2. Refund Options
If your return meets the eligibility criteria, you may choose:
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A full refund to your original payment method, or
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An online store credit for the value of your returned item(s).
Refunds will be processed within 5-10 business days after we receive and inspect your returned item(s).
3. How to Initiate a Return
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Contact our Customer Support team at [email protected] with your order number and details of the item you wish to return.
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We will provide instructions and a return shipping address.
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Package the item securely and ship it back using a trackable shipping method.
4. Shipping Costs
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We will provide the shipping instructions and cover the cost of the return shipment.
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Original shipping charges are non-refundable.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement, refund, or store credit at no additional cost.
6. Store Credit
Store credit will be issued in the form of an online gift code that can be used toward any future purchase at www.shopprideandego.com. Store credit does not expire.
7. Contact Us
For questions about this policy or assistance with a return, please contact us at:
Pride & Ego Brand
Email: [email protected]
Website: www.shopprideandego.com